Frequently asked questions
How ordering, samples, delivery and payment work. Can’t find your answer? We usually reply within one working day.
Ordering
Why are there no prices on the website?
Every piece is made to order, so the price depends on the size, wood or metal, finish and quantity you need. Send an order or enquiry and we reply with a quotation, usually within one working day.
What happens after I place an order?
You get an order number and a private receipt link straight away. The atelier then confirms the price, sample plan and delivery date with you. Nothing is charged online, and production only starts once you have approved the quotation and sample.
Can I order a piece in a different size, wood or finish?
Yes. Open any piece and choose “Customise & enquire”, or pick “Custom size” in the order form and tell us the dimensions. Most pieces can be scaled, re-finished or made in another material.
Can you make something that isn’t in the catalogue?
Yes — commissions are a large part of our work. Share a reference image, a motif or simply a wall size and we will turn it into a drawing, a sample and then the finished piece.
Do you take bulk and trade orders for hotels, restaurants and designers?
Yes. We regularly make repeat pieces and coordinated sets for hospitality and residential projects. Tell us the quantities and timeline in your enquiry.
Making
Will my piece look exactly like the photo?
It will follow the approved drawing and sample, but each piece is carved and finished by hand, so grain, tone and fine details vary slightly. That variation is what makes it hand-made.
Do I see a sample before production?
Yes. For made-to-order work you approve a sample or detailed drawing first. Bulk production never starts without your sign-off.
Which materials do you work in?
Mostly seasoned hardwoods such as mango, sheesham, oak, teak and walnut, plus brass and iron, including dhokra (lost-wax) casting. Each product page lists the material and finish.
How long does it take?
It depends on the size, detail and quantity. Your quotation gives a sample date and a delivery date before you commit.
Delivery & care
Do you deliver outside India?
Tell us your country in the order or enquiry form and we will include delivery options and costs in your quotation.
How are pieces packed and mounted?
Every piece is inspected, fitted with wall-mounting hardware where relevant and packed for transport. If anything arrives damaged, send us photos with your order number within 48 hours.
How do I care for carved wood?
Dust with a soft dry brush or cloth, keep it out of direct sun and away from damp walls, and avoid water or chemical cleaners. We can advise on re-polishing for your finish.
Payments & safety
How do I pay?
Payment terms and methods are set out in your written quotation. We never take payment on the website and never ask you to pay through a link, a QR code or a UPI request from an unknown number. Payment instructions only come from vistaraateliers.24@gmail.com.
How can I check my order status?
Open the receipt link you received when you placed the order. It always shows the latest stage: received, confirmed, in production, dispatched or delivered.
What do you do with my details?
Only what’s needed to reply, quote and deliver. The site sets no cookies and we never sell your information.